Total Quality Management

At Takenaka, we carry out business with “Total Quality Management” as a basis.

Since the founding of our business, architectural specialization and design-build have been our business principles. Those originate from the spirit of the “Toryo—Master Builders” who were “Miyadaiku”—carpenters specialized in temple and shrine construction. The Toryo were able to carry out big project from start to finish. Not only did they have the architectural expertise and knowhow necessary—but also access to the materials needed, as well as the leadership and ability to organize the human resources needed. This is something in common with what we now call “Total Quality Management”.

At Takenaka, Total Quality Management means a business attitude emphasizing quality, gaining the satisfaction of clients and the trust of society at large, creating new environments. The “quality” in Total Quality Management does not just refer to the quality of the building, but rather refers to the quality of all corporate activity, contributing to society. Takenaka is continuously aiming to improve quality and Total Quality Management.

Takenaka has introduced, and has been promoting TQM (Total Quality Management) according to the Basic Policy of Total Quality as a scientific management system.

Restructuring TQM activity as “TQM under Takenaka management”, based on the Basic Policy of Total Quality Management shifts TQM toward a new stage of activity with an eye to the development of Takenaka in the long term. This is how “Takenaka Quality Management (TQM)” was established in 2015.

TQM aims to improve the quality of all corporate activity, continuously contributing to society.
It has been divided into four :

• Business Plan Management (Policy Management)
• Customer Satisfaction (CS), Employee Satisfaction (ES), and Corporate Social Responsibility (CSR)
• Quality Assurance and ISO
• Basis of corporate capabilities

Here are the details.

#1
Business Plan Management (Policy Management)

Promotion of the business plan management needed for corporate activities, in addition to daily and cross-functional management, and implementation of the Total Quality Management Diagnosis (TQM Diagnostic Program) by top management.

#2
Customer Satisfaction (CS):the Takenaka CS business management system
Employee Satisfaction (ES)
Corporate Social Responsibility (CSR)

Promotion of customer satisfaction (CS) as well as employee satisfaction (ES) and corporate social responsibility (CSR), for satisfactory long term relationships with all stakeholders including clients.

#3
Quality Assurance System and ISO

Standardization of business execution processes along with the maintenance and operation of a quality assurance system that guarantees all stakeholders including clients, high quality architecture and service.

#4
Total Quality Management for Human Resources Development: TQM Education Program
Basis of Corporate Capabilities

Development of human resources looking ahead to the mid and long term in accordance with systemized TQM educational programs which include QC circles in order to maintain and provide a basis for stronger corporate capabilities and business execution.